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Scheduling & Visits

What should I expect at my initial consultation?

During your initial consultation, Dr. Sonza will carefully review and discuss your medical history and perform any needed physical exams. If you are a good candidate for our services, Dr. Sonza will discuss the necessary lab tests and schedule your follow-up appointments.

What's the cost for the initial consultation?

The initial consultation is US$650.

What Are The Restrictions On Virtual Doctor's Visits?

If you are NOT an in-state resident, your initial visit to Three D Wellness must be in person. After the first visit, all follow-up visits can be conducted by phone or virtually using our secure video channel.

Email Etiquette

Patients have unlimited email access with our Three D Wellness provider team. However, if a portal email question or request is deemed by one of our staff to be too complicated or too involved for a response via portal email, they may, at their discretion, require that the patient schedule a phone, telemedicine, or in-person visit instead of responding via email.

Scheduling & Cancellations

A 24-hour cancellation policy for all appointments with a Three D Wellness doctor, health coach, or team member is required. Canceling within 24-hours will result in a $50 charge to the credit card on file.

No-shows: Suppose you do not show up to a phone, video/telemedicine, or in-person appointment without notifying the specific person you have an appointment with either via phone, email, or by changing the appointment using the online scheduling tool on the patient portal. In that case, you will be charged $100 to the card on file.

What is a Group Visit?

Group Visits leverage our time and resources by allowing patients with similar medical issues to receive the teaching portion of their consultation in a group format. Each patient is still allotted individual time with the practitioner, but at a significantly reduced cost. They also enjoy the camaraderie and support of the other group members creating an enhanced healing environment.

  • 6 to 10 patients with similar medical issues meet as a group with a team consisting of a physician or advanced practitioner and, in some cases, a nurse and/or behavioral specialist.
  • Visits typically run 1 to 1.5 hours at a periodic interval appropriate for the medical need and condition.
  • The structure emphasizes an interdisciplinary approach to the medical care visit. It has been used for a wide range of medical conditions such as diabetes, hypertension, asthma, menopause, spinal disorders, adult wellness visits, and much more.
  • Each group session includes an individualized medical review by a licensed practitioner, patient education, and a facilitated group discussion.
  • Billing is based on standard medical and behavioral billing practices.

Billing & Insurance

We Are Not A Conventional Primary Care Physician

We do not take the place of a primary care physician. Because you can message us online during business hours, we are often able to take care of acute requests. However, for example, prescribing an antibiotic for a minor infection such as a sinus infection, you will need to contact your primary care provider.

It is important to note the following, however:

  • We do not fulfill an insurance company’s requirement for an in-network primary care physician as we are not in-network with any insurance plan.
  • We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
  • We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

We Do Not Bill Insurance Companies

The cost of any services provided by Three D Wellness that are not included in the episode of care fee will be billed to you directly.

Non-Three D Wellness medical expenses such as lab tests and prescription medications may be covered by a member's health insurance plan per that plan's rules.

Three D Wellness will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.

We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. Depending on your plan's rules, there may be procedures or lab tests that are not covered.

About Lab Tests

  • Most lab tests ordered by a Three D Wellness physician will be billed directly to your insurance by the lab.
  • Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance, and in these cases, you will be charged a fee for a particular test by the lab or through Three D Wellness.
  • The specific tests ordered will be personalized to you based on your initial evaluation with a Three D Wellness doctor and may include blood, saliva, urine, or stool testing.
  • We will make every effort to make you fully aware of any additional lab fees that may be incurred and give you the opportunity to choose which lab tests you feel comfortable paying for.
  • You are under no obligation to purchase any specialty testing.
  • Should any lab results indicate you may need further testing, you will be directed to continue your care with your primary care physician or a relevant specialist. Should you choose, you may continue to work with your Three D Wellness physician.
  • At-home test kits: If a lab test kit is mailed to you by Three D Wellness, you will be charged the day the kit is mailed.
  • If your particular insurance company only pays for blood work done at a particular lab facility like LabCorp, you must inform us of this before blood work is done. Most insurance plans cover labs done by major national labs, including Bio reference, a lab often used by Three D Wellness because of their favorable pricing policies for patients.

What is the list of hotels for out-of-town patients?

What is a Health Coach

You've finally made it to the end of the day. Exhausted, you realize you promised yourself, for real this time, that today was going to be the day you went to the gym after work. However, as you begin the drive home, you convince yourself that the drive-thru sounds a lot better, and tomorrow, you'll go to the gym.

Don't worry. You're not alone. People everywhere are overwhelmed to the point that their health has taken what feels like a permanent back seat. And that's where a Health Coach comes into play.

I like to compare Health Coaching to my high school basketball coach. Coach Sprague was firm but fun and committed to helping us succeed in all areas, not just on the court. He poured into us the tools we needed to win games four days a week. On game day, he was on the sideline, pushing us to play harder and giving us words of encouragement. However, one thing Coach Sprague didn't do was play for us. While he gave us everything we needed to win, we had to execute it.

Health Coaching is very similar.

Health Coaches are knowledgeable advisors who provide ongoing support and guidance as you set goals and make sustainable changes that improve your health and happiness.

My style of Health Coaching takes on more of a holistic perspective. The focus is not only on what you eat but also on the other parts of your life that play a role in your decisions about food. Are you stressed at work, and sugar keeps you going? Are you in a miserable relationship, and eating provides comfort? Maybe you're so busy that cooking a healthy meal is not an option or taking care of your family drains all of your energy, leaving you with none to work out.

Whether it's one-on-one or in a group, working together, we will make small behavioral changes that lead to ginormous lifestyle gains! Eating healthy and being happy are not impossible tasks.

To find out more or schedule your free 15-minute consultation, please contact the office at 678.621.8100.

Take The First Step Today On Your

Journey Back To Health

Do you have questions about starting your path back to health? Our patient coordinator is standing by, happy to answer any questions you have to determine if our approach is right for you.

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